Welcome to the Troubleshooting Common Issues section of the Strohm Media Knowledge Base! Here, you’ll find solutions to common problems our clients and team members may encounter. If you don’t see your issue listed here, please contact us for further support.
1. Website Issues
My website is loading slowly. What should I do?
Check your internet connection.
Clear your browser cache and cookies.
Contact us for a performance review.
I can’t log in to my website dashboard.
Ensure you’re using the correct username and password.
Reset your password if necessary.
2. Social Media Issues
My social media posts aren’t showing up.
Check if the posts are scheduled or published.
Ensure your account is connected to the platform.
Contact us for further troubleshooting.
I’m not seeing engagement on my posts.
Review your content strategy with us.
Consider running targeted ads to boost visibility.
3. Marketing Automation Issues
My automated emails aren’t sending.
Check if your email list is properly uploaded.
Ensure your automation workflows are set up correctly.
Contact us for technical support.
My chatbot isn’t responding to customers.
Verify that the chatbot is activated.
Check for any errors in the chatbot setup.
Reach out to us for assistance.
4. Billing and Account Issues
I was charged incorrectly. What should I do?
Review your invoice for details.
Contact us at info@mail.strohmmedia.com to resolve the issue.
I need to update my payment information.
Log in to your account and update your payment details.
If you need help, contact us.
5. Still Need Help?
If your issue isn’t resolved here, please contact us for further assistance.