Welcome to the Getting Help section of the Strohm Media Knowledge Base! Whether you’re a team member, client, or partner, this document provides all the information you need to contact us for support, sales, or general inquiries. We’re here to help you succeed, so don’t hesitate to reach out!
1. How to Contact Strohm Media
Below are the various ways you can get in touch with us for assistance, sales, or general questions.
Contact Form
The easiest way to reach us is through our Contact Form. Simply fill out the form, and we’ll get back to you as soon as possible.
👉 Contact Form: https://www.strohmmedia.com/contact
Phone Support
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Sales/Marketing/Support Phone: (814) 631-5850
Use this number for questions related to sales, marketing services, or technical support.
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General Inquiry Phone: (814) 201-7488
Use this number for general questions about Strohm Media, partnerships, or other non-urgent matters.
Email Support
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Support Email: help.strohmmedia@gmail.com
Use this email for technical support, troubleshooting, or account-related issues.
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General Inquiry Email: info@mail.strohmmedia.com
Use this email for general questions, feedback, or partnership opportunities.
Office Address
If you need to reach us in person or send physical mail, here’s our office address:
Strohm Media
911 23rd Ave
Altoona, PA 16601
2. Hours of Operation
Phone and Email Support: Monday–Friday, 9:00 AM – 4:00 PM EST
Weekend Support: Limited availability (emails will be responded to on the next business day).
3. What to Include When Contacting Us
To help us assist you faster, please include the following information when reaching out:
Your Name and Contact Information: So we can get back to you.
Reason for Contacting: Let us know if it’s related to sales, support, or a general inquiry.
Details About Your Request: Provide as much detail as possible about your question or issue.
Account Information (if applicable): Include your business name or account details if you’re an existing client.
4. Frequently Asked Questions (FAQs)
How long does it take to get a response?
We strive to respond to all inquiries within 1 business day. For urgent matters, please call us directly.
What if I need help outside of business hours?
For urgent issues outside of business hours, leave us a voicemail or send an email, and we’ll get back to you as soon as possible.
Can I visit your office in person?
No! Sorry, our office isn't open to to the public as this is a home based business. Please call ahead to schedule an appointment if you're interested in coming to our location.
5. Additional Resources
If you’re looking for quick answers, check out these resources in our knowledge base:
6. Feedback and Suggestions
We’re always looking for ways to improve our support and services. If you have feedback or suggestions, please email us at info@mail.strohmmedia.com or fill out our Contact Form.